Frequently Asked Questions
Everything you need to know about bringing comfort and style to your space.
What is the standard shipping timeframe for furniture?
In-stock furniture items typically ship within 5-7 business days. Large-scale pieces sent via white-glove delivery may take 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, Pieces Home ships to the contiguous United States and Canada. We are working on expanding our logistics network to support more international destinations soon.
What is your return policy for home decor?
We accept returns on home decor and accessories within 30 days of delivery, provided items are in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Yes, we prioritize ethical craftsmanship. Most of our wooden furniture is FSC-certified, and our textiles are sourced from suppliers who adhere to OEKO-TEX standards for safety and sustainability.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm for larger purchases.